In order for companies in the United States to prosper, it is essential for them to shift from management to coaching. World competition is fierce and those companies that have created new models to run their companies are the survivors.
Most businesses in the United States continue to try to manage people. This is what is still taught in almost all MBA programs and it doesn't work. The chain of command model, or a military model, where people have to reach certain goals or results is dead. Workers, managers and supervisiors have figured out how to play games to look busy and as if they are striving for the goals.
This is short term thinking that sets up internal conflict and employee fear and cares little about the customer.
It is time to Stop Managing, Start Coaching. When I wrote this bestselling book a few years ago it was based on my work with corporations worldwide who realized the model they were using wasn't working and were open minded to a new model. They embrassed quality leadership and realized happy employees are more productive and when they are more productive the company has higher profits.
If you haven't read the book, I recommend you do and you read the examples from real companies right in the front of the book.
Yours in Quality Leadership,
Terri Levine, PhD, MCC
www.terrilevine.com
www.coachinstitute.com
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