Gayle had a set back this week and came to the call a bit “stressed” about the fact that her office manager resigned. This shocked her.
The manager, Susan said she really didn’t like the work. She had decided to go back to school to become a paralegal and was leaving on Friday. Gayle was also angry that she wasn’t getting full notice and had no way to have a replacement trained.
I asked her what was working. She certainly didn’t want to go there. I lovingly pushed her :)
Finally, she opened up to this and told me what was working and stayed in that mode for several minutes. I acknowledged her and asked her how much time she had spent thinking this way since she got this news. She laughed and said none and then said, “I get it”. We then dialoged about self-coaching and remembering to use the skills of what is working on her own.
We then talked about how to make this more right and what resources she had to make it right… she came up with: contacting hospital friends and other practitioners and asking them whom they knew for this position.
She left the call feeling better and focused on what is working and going to just replace Sue and move on.
She said she let it go and thanked me.
Life is chaos and life is change… the lesson? Expect the unexpected and stay in what IS working!
Till next time…
Terri Levine, founder and CEO,
http://www.coachinstitute.com
http://www.terrilevine.com
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