Thursday, October 27, 2005

Singing the "I ain't got no respect, so I can’t give you any either..." blues

This comes back to taking pride in yourself and in the job that you do. One of the biggest complaints from customers these days is the lack of customer service. You can get noticed (for all the right reasons) by providing excellent customer service. But don't just think customers are those external people who buy your company's products or services... your customers are also your fellow workers within the company to whom you provide services and information. In this context, your own manager is one of your customers. The people in the sales department are your customers. The people in the Accounts department are your customers. Treat all your customers with respect and give them excellent service.

If you're singing the "my boss doesn't care, the sales department doesn't follow up on leads and the accounts people are lax with the paperwork" blues... rise above them. Be the better person. Stand out in the crowd of blues singers and provide them all with excellent customer service. Sooner or later, people will start talking about you - in positive, bright tones! Your new attitude may even start to rub off on them! You will enjoy the satisfaction of a job well done... and of course, your fellow blues-singing workmates may still be singing the blues because there is no satisfaction in doing mediocre work... there is no sense of pride in a job poorly done.

Terri Levine
http://www.coachinstitute.com
http://www.terrilevine.com

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