Isn't it annoying when you spend your days telling or asking people to do something and they go and do the opposite, or just plain mess up? Here's an example:
You know if you tell a child not to spill his glass of milk, that is exactly what he will do - spill his glass of milk! Why? Because he is focusing his imagination on his glass of milk being spilled! That is the mental picture you gave him with your request.
The same applies to situations where you are asking employees or co-workers, or anybody for that matter, to do something - you should endeavor to phrase every request in a positive tone and in a manner which allows for visualization of the desired outcome.
For example: instead of saying "If you're not here by 7, we'll miss the bus and won't be able to go." Say, "We'll be able to catch the bus if you get here before 7 and we'll have a great time."
Or another example: "If you don't finish that article on time, it will throw out our entire schedule and we'll miss the publisher." Instead, say, "We'll remain on schedule if you can finish that article on time."
See the difference? The mental pictures formed in your head with each different sentence make the difference, and it's all in your tone!
Terri Levine
http://www.coachinstitute.com
http://www.terrilevine.com
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